How do I return an item?

Returns


We are happy to answer any questions you have on how to return your online purchase! Please contact us at 1-800-919-4223 for more information.
The following terms and conditions apply to any order placed with King of Fence:

Standard orders:


Orders that fall into this category that are considered to be non-defective and suitable for resale are fully returnable within 30 days of the delivery date of product. All returns must be authorized by King of Fence prior to return and credit of product, contact us at 1-800-919-4223 for additional information and instructions. Returned orders may be subject to a restocking fee based on manufacturer requirements and could range from 20-50% of original purchase price. Manufacturer warranties apply where applicable and can vary from product to product, contact King of Fence at 1-800-919-4223 for more information.

Custom Orders:


Orders that are made to your specifications and considered to be non-defective are non-returnable. Manufacturer warranties apply where applicable and can vary from product to product, contact King of Fence at 1-800-919-4223 for more information.

Damaged Product:


King of Fence wants your order to arrive in good condition! All orders should be inspected at the time of delivery to ensure that no damages have occurred in transit. If visible damage is detected, let the driver know you do not accept delivery of the shipment and contact King of Fence at 1-800-919-4223 as soon as possible.

Defective Product:


We only offer the highest quality designer backyard products at King of Fence but from time to time issues may arise that the manufacturer did not intend. Product that is considered to be defective from the manufacturer is also fully returnable within 30 days of deliver date of product. All defective products must be authorized by King of Fence prior to return and credit, contact us at 1-800-919-4223 for additional information and instructions.